Covid-19 free home- July/August 2021

Visiting – We recognise the importance of visiting and will continue to support visiting in a safe way, all we ask is that you consider your movements prior to visiting the home. Booking visits remains the same, regardless of type of visit, please call the home and let the staff member know if you will be testing prior to your visit (if so we ask that the email you receive from the NHS test and trace is forwarded to a manager). Your temperature will be taken on arrival and the singing in book will now include some basic questions for you to complete on arrival. If you are visiting the home from a region that has a high level of Coronavirus, please consider if there might be an alternative time to visit when the levels are not as high.

Hygiene – On arrival please sanitise your hands and avoid touching your face – especially eyes, nose and mouth – with your hands. Please wash and then sanitise again following any coughs or sneezes. Please stay away from the home should you or anyone in your household develop the symptoms of Coronavirus.

Essential care givers – Every resident can choose to nominate an essential care giver who may visit the home to attend to essential care needs. The essential care giver will be enabled to visit in all circumstances, including if the care home is in outbreak (but not if the essential care giver or resident are COVID-positive). Please agree within your families who is the essential care giver and inform the home in writing.

Named visitors – there is no longer a limit to the number of ‘named visitors’ a resident can have. However, as a home we ask that visitors come in groups of no more than two. This is to provide safe spaces particularly outside and enable the residents to continue to use their home freely without restrictions. All visitors are required to have a LFT test before the visit, tests should be registered with the use of our UON 10019974. If you require a LFT test on arrival, we can still provide this for you, you are still required to wait in the designated testing room for 30 minutes and we can help you to register your test if needed. Named visitors and residents are advised to keep physical contact to a minimum. Physical contact like handholding is acceptable if hand washing protocols are followed. Staff can direct you to the closest hand washing facilities. Close personal contact such as hugging presents higher risks but will be safer if it is between people who are double vaccinated, without face-to-face contact, and there is brief contact only.

Other visitors – We are still encourage window visits, social distanced visits in the garden, or visits in the pod. These visits do not require an LFT test before the visit. Children can visit when visits can take place outside with maintaining social distancing or in the pod.

Testing – We will continue to test residents every 28 days as per the guidance and there are no changes to staff testing (x2 LFT and x1 PCR weekly, all to be registered).

PPE – Everyone moving within the home other than our residents will be asked to wear a mask unless a proof of exemption can be provided. Should a resident go out of the home, we ask that strict PPE and hand hygiene is followed. Some places you may not require you to wear a mask, but we ask that everyone considers all the residents and staff at West View and how we can all make efforts to continue to keep everyone safe.

I would like to take this opportunity to thank our relatives for your on-going support and understanding, our residents for being so patient with us as we navigate our way through the pandemic, we could not of predicted the challenges of the last 18 months but we hope that our residents in particular are feeling like life has some normality again.

I am sure you will join me in thanking the staff at West View, regardless of their role everyone has worked very hard to keep our residents safe and provide them with reassurance, kindness and TLC when it has been difficult for you all to visit.

We do not know how the guidance will change; we are often sent an update from the government at 23:59 the day before it goes public so please do bear with us. We will always do our very best to keep you informed and be on hand to answer any questions you might have. Children can visit when visits can take place outside or in the pod.

Our emails for your reference: